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Workshops

  • NCE Refresher Course
  • Media law
  • Subbing - 1
  • Subbing - 2
  • Newswriting
  • Managing time
  • Speed reading
  • Proofreading
  • News editing
  • QuarkXpress
  • Personal tuition
  • NCTJ exams
  • Teeline e-course
  • Teeline speed
  • Copywriting
  • Investigative
  • News gathering

Client care

We set the highest client care standards. And we keep them.


If you deal with us, we will …

  • Be polite, friendly and helpful
  • Answer your emails and calls within 24 hours
  • Never use an automated phone system
  • Deal honestly with you, and keep our promises, even when it hurts!
  • Give objective and fair advice
  • Help you find the right people to help you if we can’t
  • Provide you with effective, innovative and personal training options
  • Deliver what we promise – at least
  • Communicate with you regularly and efficiently
  • Store your information confidentially
  • Strive to be carbon neutral
  • Listen carefully to what clients say – and act if necessary
  • Ask clients about our service – and improve if we need to  
  • Apologise for mistakes - and remedy them





 

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